At Kush Digital College (KDC), we are committed to continuously improving our services, programmes, and overall student experience. Your feedback is invaluable in helping us achieve this goal. Whether you want to share a positive experience, suggest improvements, or raise a concern, we encourage you to use our dedicated Feedback and Complaints system.
Our process is designed to be transparent, efficient, and inclusive, ensuring that every voice is heard and every concern is addressed with care and professionalism.
Once submitted, you will receive a confirmation email (if contact details are provided) with a unique reference number. This allows you to track the status of your submission, ensuring transparency throughout the resolution process.
The feedback form can be used for a variety of purposes, including:
We value every piece of feedback and take action to address concerns promptly while also using suggestions to enhance the overall quality of our offerings.
For more serious issues or unresolved concerns, KDC’s formal complaints procedure ensures that your voice is heard and your issue is handled professionally. Complaints can be submitted through the same online form or directly via email to the Complaints Office.
Once a complaint is received, our dedicated team carefully reviews the details and contacts the relevant department to investigate. The resolution process typically includes:
Acknowledgement of the complaint within 48 hours.
A full investigation, with updates provided to the submitter.
A written resolution or action plan delivered within 14 working days.
KDC is committed to ensuring that all complaints are resolved promptly, fairly, and with respect for all parties involved.
Your feedback plays a crucial role in shaping the future of KDC. Suggestions and complaints are regularly reviewed by senior leadership to identify trends, prioritise improvements, and implement changes. Recent enhancements, such as expanded technical support hours and additional accessibility features in the Learning Management System (LMS), are direct results of student and staff feedback.
By sharing your thoughts, you help us maintain a culture of excellence, accountability, and continuous growth.
At KDC, we believe that open communication is the foundation of a thriving academic community. Whether you’re submitting a suggestion, compliment, or complaint, we are committed to listening, responding, and making positive changes based on your input.
At KDC, open communication is at the heart of our values. Whatever your question or concern, we’re committed to providing clear, timely, and helpful responses.
Reach out today and let us help you take the next step in your educational journey.