Digital-Government-in-Practice-Designing-Smart-Public-Services

Digital Government in Practice: Designing Smart Public Services – Kush Digital College

Digital Government in Practice: Designing Smart Public Services

Master the methodologies required to lead digital transformation and design user-centric public services aligned with Saudi Vision 2030 and SDAIA frameworks. Develop a complete digital prototype—from service blueprinting to agile implementation—while ensuring compliance with PDPL and national cybersecurity standards.

4.8 ★★★★★ (1,240 ratings) Created by AI & Digital Innovation Centre English Last Updated March 2026

What you'll learn

✓Explain key concepts, frameworks, and models of digital government and smart public service delivery.
✓Analyse digital governance structures, Cybersecurity, Privacy, Regulatory Compliance, and policy environments that enable public sector transformation.
✓Apply public service citizen-centred design methodologies (e.g., journey mapping, service blueprinting, design thinking) to improve a government service.
✓Develop a structured digital public service prototype incorporating accessibility, inclusion, and compliance considerations.
✓Design an agile-informed implementation and rollout plan for a digital public service initiative.
✓Evaluate digital service effectiveness using citizen satisfaction, usability, accessibility, and performance interoperability indicators.

Course content

4 Modules • 22 Lectures • 8h 0m Total Length

Module 1: Foundations of Digital GovernmentExpanded curriculum
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▶Principles of modern E-Government & Digital Identity.Video
▶Architecture frameworks for cross-agency integration.Video
▶Case Studies: Estonia's Ecosystem & UAE PASS Strategy.Video
▶Activity: GCC Digital Government Benchmarking Exercise.Video
Module 2: Policy, Governance & RegulationExpanded curriculum
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▶Risk-based governance and national strategy objectives.Video
▶Compliance: PDPL, Cybersecurity governance, and Ethical AI.Video
▶KSA Focus: The Role of the Digital Government Authority (DGA).Video
▶Activity: Policy Gap Analysis & Analysis Brief.Video
Module 3: Smart Service Delivery & User Experience (UX)Expanded curriculum
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▶Human-Centred Design (HCD) for government platforms.Video
▶Omnichannel models: Mobile, Chatbots, and Portals.Video
▶Prototyping tools (Figma/Miro) and Accessibility validation.Video
▶Activity: Service Design Sprint (Persona & Journey Mapping).Video
Module 4: Implementing Digital TransformationExpanded curriculum
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▶Agile vs. Waterfall: Adapting Scrum for the public sector.Video
▶Change management and operational readiness assessments.Video
▶KSA/Regional Focus: Qatar’s TASMU & KSA Service Rollouts.Video
▶Activity: MVP Roadmap & Implementation Planning.Video

Who this programme is for

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Government Employees & Public Sector Managers

To lead digital shifts within their respective ministries.

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ICT Professionals

Tech leads tasked with modernizing legacy government infrastructure.

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Policy Advisors

Professionals needing to align digital initiatives with Saudi Vision 2030 goals.

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Consultants

Private sector partners working on G2C (Government-to-Citizen) projects.

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Early-Career Professionals

Students in Public Administration or IT looking for a future-ready edge.

Requirements

  • Basic Digital Literacy: Familiarity with online platforms and general technology concepts.
  • Professional Interest (optional): A drive to innovate within public sector frameworks.
  • Language : B2 English level
Verified Digital Certificate

Earn a Career Credential

Upon successful completion, you will receive a digital certificate from KDC. This certificate includes a unique verification ID to showcase your expertise in AI-driven education on LinkedIn or your CV.

Kush Digital College
This is to certify that
Student Name
Has successfully completed the masterclass
Digital Government in Practice: Designing Smart Public Services
Verification ID: KDC-2026-DIGITAL-GOVERNMENT-IN-PRACTICE-DESIGNING-SMART-PUBLIC-SERVICES-8839
Issued: March 24, 2026

About the Organization

AI & Digital Innovation Centre

The Centre is a leading hub for digital transformation research and professional development. We specialize in evidence-based methodologies that bridge the gap between policy and practice. Our instructors are experts in Agile Government, Cybersecurity Governance, and User-Centric Design, dedicated to empowering the next generation of digital leaders in the GCC.

Leading institution focused on practical digital transformation and workforce development.