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Government Employees & Public Sector Managers
To lead digital shifts within their respective ministries.
What you’ll learn
✓Explain key concepts, frameworks, and models of digital government and smart public service delivery.
✓Analyse digital governance structures, Cybersecurity, Privacy, Regulatory Compliance, and policy environments that enable public sector transformation.
✓Apply public service citizen-centred design methodologies (e.g., journey mapping, service blueprinting, design thinking) to improve a government service.
✓Develop a structured digital public service prototype incorporating accessibility, inclusion, and compliance considerations.
✓Design an agile-informed implementation and rollout plan for a digital public service initiative.
✓Evaluate digital service effectiveness using citizen satisfaction, usability, accessibility, and performance interoperability indicators.
Course content
4 Modules • 22 Lectures • 8h 0m Total Length
Module 1: Foundations of Digital Government
⌄Principles of modern E-Government & Digital Identity.Video
Architecture frameworks for cross-agency integration.Video
Case Studies: Estonia’s Ecosystem & UAE PASS Strategy.Video
Activity: GCC Digital Government Benchmarking Exercise.Video
Module 2: Policy, Governance & Regulation
⌄Risk-based governance and national strategy objectives.Video
Compliance: PDPL, Cybersecurity governance, and Ethical AI.Video
KSA Focus: The Role of the Digital Government Authority (DGA).Video
Activity: Policy Gap Analysis & Analysis Brief.Video
Module 3: Smart Service Delivery & User Experience (UX)
⌄Human-Centred Design (HCD) for government platforms.Video
Omnichannel models: Mobile, Chatbots, and Portals.Video
Prototyping tools (Figma/Miro) and Accessibility validation.Video
Activity: Service Design Sprint (Persona & Journey Mapping).Video
Module 4: Implementing Digital Transformation
⌄Agile vs. Waterfall: Adapting Scrum for the public sector.Video
Change management and operational readiness assessments.Video
KSA/Regional Focus: Qatar’s TASMU & KSA Service Rollouts.Video
Activity: MVP Roadmap & Implementation Planning.Video
Who this programme is for
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ICT Professionals
Tech leads tasked with modernizing legacy government infrastructure.
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Policy Advisors
Professionals needing to align digital initiatives with Saudi Vision 2030 goals.
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Consultants
Private sector partners working on G2C (Government-to-Citizen) projects.
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Early-Career Professionals
Students in Public Administration or IT looking for a future-ready edge.
Requirements
- Basic Digital Literacy: Familiarity with online platforms and general technology concepts.
- Professional Interest (optional): A drive to innovate within public sector frameworks.
- Language : B2 English level
Verified Digital Certificate
Earn a Career Credential
Upon successful completion, you will receive a digital certificate from KDC. This certificate includes a unique verification ID to showcase your expertise in AI-driven education on LinkedIn or your CV.
Kush Digital College
This is to certify that
Student Name
Has successfully completed the masterclass
Digital Government in Practice: Designing Smart Public Services
Verification ID: KDC-2026-DIGITAL-GOVERNMENT-IN-PRACTICE-DESIGNING-SMART-PUBLIC-SERVICES-8839
Issued: March 24, 2026
Issued: March 24, 2026
About the Organization
KDC
AI & Digital Innovation Centre
The Centre is a leading hub for digital transformation research and professional development. We specialize in evidence-based methodologies that bridge the gap between policy and practice. Our instructors are experts in Agile Government, Cybersecurity Governance, and User-Centric Design, dedicated to empowering the next generation of digital leaders in the GCC.
Leading institution focused on practical digital transformation and workforce development.
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